SHIPPING AND RETURN POLICY

 

Shipping

 

  • Gift certificates are delivered immediately by email.

 

  • Our artworks are made-to-order by hand (which takes some time!) Generally we ship within 2-4 weeks of your order date. You’ll receive a tracking number and shipment confirmation the moment your order ships. Delivery time is typically 1-5 business days from shipment date in Western Europe countries.

 

  • Please note that our business hours are Monday through Friday. Orders are not processed or shipped on Saturday or Sunday.

 

  • You’ll receive a shipment confirmation email along with a tracking number the moment your order ships. In the Netherlands, delivery time is typically 1-5 business days, barring any unusual delays related to inclement weather or other unavoidable setbacks encountered while your package is in transit.

 

  • International orders typically take 10-14 business days, but may be delayed due to customs (import fees may apply!). See below for more information on international shipments.

 

  • Artist-Made editions may require extended shipping timelines.

 

  • If you need your order expedited, send us an email at info@gogeleingallery.com and we’ll see what we can do!

 

  • We do ship internationally, you will be able to select your country from a dropdown list during checkout. If you don’t see your country of residence drop us a line and we’ll work on adding it.

 

  • Once shipped, international packages typically take 10-14 business days to reach their destination, but they may be delayed due to the processing speed of your local customs department. Sadly, we have no say over how quickly your local customs department processes your package.

 

  • Please note that all international packages may be subject to additional customs, duties, or other fees. Gogelein Gallery has no control over these fees, as they’re calculated by a given country’s customs department, so unfortunately we cannot be responsible for them.

 

  • If your package was returned to sender, we’ll get that sent back out to you right away. If your package was unclaimed or the address you provided was incorrect, a re-shipment fee may apply.

 

  • The cost will depend on shipping method, the dimensions and weight of your purchased artwork, as well as the shipping destination. All shipping costs can be calculated previous to the checkout process and before confirming your order. The artworks will be shipped using global premium express carriers like TNT, Fedex and DHL.

 

  • Every shipment Gogelein Gallery does is insured from our doorstep till your doorstep.

 

  • In-person pickups aren’t possible.

 

 

 

Returns

 

Cancellation and Changes

 

  • If you wish to cancel your order or change your order or shipping information, please contact info@gogeleingallery.com as soon as possible. In order to provide the absolute best service, we ship orders as soon as we can, sometimes even the same day they’re placed. If your order ships before we receive your cancellation request, we will not be able to modify your order, and you will be responsible for returning the item for a refund excluding shipping.

 

 

 

 

Refunds and Returns

 

See the General terms and Conditions for specific return instructions.

 

  • All returns need to be authorized by Gogelein Gallery, so please contact us to begin the returns process. Most artworks are eligible for a refund if we receive the return within 40 days of the original delivery date. Please return the product before 14 days after receiving of the original purchase of the product.

 

  • All orders, including final sale orders, may be eligible for a replacement if damaged in shipping or production.

 

  • Since all of our art is limited-edition, we need to verify the condition of the print and its matching Certificate Of Authenticity before we can issue a refund.

 

  • Important Returns Information:

Gogelein Gallery is not responsible for and does not reimburse shipping costs on any returns or exchanges, unless due to an error made directly by Gogelein Gallery.

 

  • Pack your return very well! It’s a good idea to hold onto your original packaging if you think you may be requesting a return. You need it to return the artwork in its original package. If the Certificate of Authenticity is returned with damage, a refund cannot be processed.

 

  • Any items returned without the original Certificate of Authenticity cannot be refunded.

 

  • All artworks must be returned using a trackable shipping method.

 

  • It takes 5 – 7 business days after receiving your return for it to be inspected and a refund submitted.

 

  • All returns must be received within 30 days of the original delivery date.

 

  • If you receive your art in damaged condition please contact info@gogeleingallery.com.

 

  • If you receive the incorrect art please contact info@gogeleingallery.com within 14 days of receiving your order, so we can resolve and replace the item at no charge to you.

 

 

Effective Date: April 24, 2018